Our Policies

No Returns After Receiving

• Once you have received and accepted your order, no returns are available. All sales are final after acceptance.
• We strongly recommend inspecting your order in front of the delivery courier before accepting it to ensure everything is correct.

Check Your Order on Delivery

• You have the right to inspect your order before accepting it — confirm the correct product, correct size, and no visible defects.
• If anything is wrong at the door, simply refuse the delivery. The customer is only responsible for the transfer fees. If the error is on our side, we will cover the delivery fees entirely.
• We strongly recommend opening and checking the package in front of the courier before signing.

Non-Returnable Items

• Opened, used, or tampered products cannot be returned or exchanged for hygiene reasons.
• Products missing original seals or packaging will not be accepted.
• Sale or discounted items are final sale unless defective.

• We ship all across Egypt. For Cairo and Giza, delivery takes 2–5 business days.
• For orders outside Cairo and Giza, delivery is estimated at 3–6 business days.
• Free shipping is available for all orders above EGP 4,000. Orders below that have a flat shipping rate of EGP 125.
• We currently accept Cash on Delivery (COD) as the only payment method.
• After confirming your order, our team will contact you to coordinate a convenient delivery time.
• Please make sure your phone number and delivery address are accurate to avoid delays.
• If the courier cannot reach you after multiple attempts, the order is returned. Re-delivery may incur an additional fee.
• If you receive a wrong or damaged item, contact us immediately — we will reship at no cost to you.

• AitStores is a multi-brand fragrance retailer. We source and sell fragrances from brands around the world, currently with a strong focus on Middle Eastern (Arabic/Oud) fragrances.
• All fragrances we sell are genuine, original products from their respective brands — we do not manufacture or produce any fragrances ourselves.
• Some fragrances in our collection are labelled "Inspired By" — this means they are independent fragrances from other brands that share a similar scent profile with a well-known luxury original. They are original products from their own brand, not counterfeits or replicas.
• Every product is quality-checked before dispatch to ensure you receive exactly what was described and pictured.
• All products comply with cosmetic safety standards and Egyptian regulatory requirements.